Privacy Policy

April 2021

John Nicholls Plumbing & Heating is part of John Nicholls (Trading) Limited and for the purpose of this document, John Nicholls (Trading) Limited (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us

On 25th May 2018 the General Data Protection Regulation ((EU) 2016/679 (GDPR) came into effect in the UK. This gives data subjects (living individuals in respect of whom personal data is processed) enhanced rights and protections in relation to their personal data. Although the UK has now left the EU, the GDPR continues to apply to personal data we collect from individuals in the EU. The UK has retained its own version of the GDPR known as “UK GDPR”, which along with the Data Protection Act 2018 applies to persona data we collect from individuals in the UK. We are committed to safeguarding the privacy of the users of our services. Therefore we have updated our Privacy Policy so we are completely clear as to what personal data we collect, why we collect it and how we handle it. In this Privacy Policy we refer to the GDPR, the UK GDPR and the Data Protection Act 2018 collectively as the “Data Protection Legislation”.

We, John Nicholls (Trading) Ltd of Units 11 & 12 Sommerville Court, Banbury Business Park, Adderbury OX17 3SN are the Data Controller (as that term is defined in the Data Protection Legislation). In some cases we process personal data about individuals in order to supply services to our business customers. Where we process personal data on behalf of a business customer, the business customer will be data controller of that personal data and such personal data will be processed in accordance with the privacy policy of that business customer. In those circumstances, we will be a data processor of such personal data (as that term is defined in the Data Protection Legislation). As a data processor we are still required to process the personal data in accordance with the Data Protection Legislation, and this privacy policy explains how we do this.

Please read this privacy policy carefully. By visiting our website ( you are accepting and consenting to the practices described in this policy.

1. What information do we collect from you? We may process the following information from you.

1.1 Information you give us

Personal data you might supply to usHow and Why we process your personal data
Account Information: Information about you which relates to your or your employer’s account with us. This information may include your name, your email address and your telephone and/or mobile number.We will process the data to maintain your account with us, to provide our services to you, to communicate with you and to back up our database.

The reason we process the data is to ensure the proper administration of your account and our business and, where you have entered into a contract with us, for the purpose of fulfilling our contract with you.

Communication Data: If you communicate with us, we may process the information contained in your communication. This information may include your name and contact information, the content of your communication and any metadata our website generates where you communicate with us using the contact form available on our website.We will process that information so we can correspond with you and keep records of such correspondence. The reason we are processing this data is to ensure the proper administration of our business (our legitimate interest)
Notification Data: Where you have subscribed to receive newsletters/ special offers, we will process your data so that we can send such newsletters and email notifications to you. If you would prefer not to receive such communications, please contact legal basis for us processing this data is that you have consented to such processing.
Regulatory Data: We may process your data if we need to do so in order to comply with our legal and/or regulatory obligations, so that we can protect the vital interests of you/ another natural personThe reason we process such data is to protect the vital interests of you or another natural person.

1.2 Information we collect about you. With regards to each of your visits to our website ( we will automatically collect the following information: a) Technical information relating the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We will obtain this data through our analytics tracking system. We process this data so we can monitor and analyse how our website is used so we can improve our website and the products/ services we offer. b) Information about your visit, including the full Uniform Resource Locator (URL), clickstream to, through and from our website (including data and time), products/ services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page. We process this data so we can monitor and analyse how our website is used so we can improve our website and our products/services.

2. Cookies Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. To find out more information about cookies, including how to see what cookies have been set and how to manage and delete them, go to We use Google Analytics cookies on our website. This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information anonymously, including details about the number of visitors to our website, where visitors have come to the website from and the pages they visited. Most web browsers allow some control of most cookies through the browser settings. If you want to know how to do this please look at the menu on your browser, or look at the instructions on You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our website. To opt-out of being tracked by Google Analytics across all websites visit

3. When will we disclose your personal data to others?

3.1 We may need to share your personal information with members of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. These terms are defined in section 1159 of the UK Companies Act 2006. We will only share personal information where this is necessary for the purpose set out in this policy.

3.2 We may need to share your personal information with certain selected third parties including: (a) Our business partners, suppliers and sub-contractors for the purpose of performing any contract we have with you or them. In particular, we use third party IT companies to host our operating system and store personal information, and to support us in the use of that operating system. (b) Analytics and search engine providers that assist us in the improvement and optimisation of our website;

3.3 We will also disclose your personal information to third parties in the following circumstances: (a) If we sell or buy any business or assets, in which case we may need to disclose certain personal data to the prospective seller or buyer of such business or assets. (b) If all or most of our assets are acquired by a third party , in which case personal data held by us about our customers will be one of the transferred assets. (c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce any legal agreement we have with you; or to protect our rights or property, or the safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4. Where do we store your personal data? We will always try to ensure that your personal data is processed within the European Economic Area. In some circumstances this will not be possible. In circumstances where it is necessary for us to transfer your personal data outside the European Economic Area, we will only transfer such personal data to third parties where we have carried out due diligence on third parties to ensure they will protect your personal data using similar standards and safe guards as we have. We will also have contractual provisions in place with such third parties to ensure your personal data is protected. Such contractual provisions will be based on the standard contractual clauses approved by the European Commission for the transfer of data outside the EEA or such other appropriate standards as are required from time to time by the European Commission or the UK Government. You consent to the transfer of your personal data outside of the EEA, as long as we comply with these requirements. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, and we will maintain appropriate technical and organisation measures to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any security features to try to prevent unauthorised access. Some of the specific measures we use to keep your personal data safe and secure include encryption technology, amongst other things.

5. Storage and deletion of personal data

(a) Any personal data that we process will be deleted from our systems once we have completed the purpose for which we were processing the personal data. In some cases, the purpose for which we are processing your personal data will last for a considerable period (for example if you are a long term customer of ours, we will need to store your data until our relationship with you comes to an end). (b) We will determine the period for which we need to retain your data, acting reasonably, and taking into consideration a number of factors such as your relationship with us, your engagement with us, and the fulfilment of contracts we have with you. (c) We may need to retain your personal data where this is necessary to comply with our legal or regulatory obligations, or to protect the vital interest of another natural person.

6. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data at our instruction and they are a subject to a duty of confidentiality. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Your rights

7.1 Under the Data Protection Legislation you have the following fundamental rights: (a) The right to access the personal data we hold about you; (b) The right to have your personal data corrected if there are errors or inaccuracies in it, or your personal data is incomplete; (c) The right to restrict the processing we carry out in relation to your personal data; (d) The right to object to the processing we carry out in relation to your personal data; (e) The right to have the personal data we hold about you provided to you in a useable format; (f) The right to complain to a supervisory authority (in the UK this is the information Commissioner’s Office) about how and/or why we are processing your personal data; (g) The right to tell us you no longer consent to us processing your personal data. In practice you will usually agree in advance to us using your personal data for marketing purposes and if you no longer wish us to use your personal data for marketing purposes, you can opt out of receiving such marketing messages at any time. You can do this either by unsubscribing from the marketing messages we send you or notifying us in writing at

7.2 You can ask us to provide you with details of any personal data we hold about you. You do not have to pay us a fee to access your personal data unless we believe your access request is unfounded, repetitive or excessive. In this case we may charge you a reasonable fee to access your personal data or we may decide not to comply with your request. We will notify you if this is the case. We will require you to provide appropriate evidence of your identity before we respond to your request. Typically this identification evidence will be a photocopy of your passport or photo driving licence, which a solicitor or bank has certified as being a true copy of the original and a copy of a recent utility bill detailing your current address.

7.3 Our website may, from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7.4 If you think that any of the data we hold about you is incorrect or inaccurate, you can contact us to correct such data. Please contact us at for these purposes.

8. Changes to our privacy policy Any changes to our privacy policy in the future will be posted on this page. Please check back frequently to this page to see the latest updates/changes to our privacy policy.

9. Information about us This privacy policy relates to John Nicholls (Trading) Ltd

10. Any questions? Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: John Nicholls (Trading) Ltd, Units 11 & 12 Sommerville Court, Banbury Business Park, Adderbury OX17 3SN E: